Upon receipt of your order, you have 5 working days to request a return. Be careful to keep the original packaging.
Only the following cases are eligible:
- The artwork arrived damaged
- The dimensions of the artwork do not correspond to the dimensions displayed on purchase
- The maximum delivery time is exceeded by more than 15 working days
- The artwork presented in the photo is not the same as that received
- The artwork shown in the photo for online purchase differs significantly from the actual artwork
- The artwork received appears to be an edition or reproduction of the original artwork purchased
- The colors presented in the photo are different (besides the perceptible lighting effects) from those of the real artwork
Here is the return procedure:
- Email us at firstname.lastname@example.org within 5 working days of receiving the artwork.
- Take supporting photos.
- Fill out our return form: https://forms.gle/7taJCep9w4qrdQhi8
- Confirm the submission of your return request by email to email@example.com.
- Our customer support team will process your request within 5 business days of your return request.
- When your return request is approved, you will receive a return label at Gallea's expense.
- Upon receipt of your return label, you will have a period of 3 days to send the work back to us in its original packaging, failing which the return request will be expired and canceled.
- You will receive a refund within 15 working days of confirmation of receipt of the returned work.